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Award Winning Customer Service
Come experience our award-winning customer service at any of our convenient locations. See why we are the proud recipient of the 2010 AutocheX award for extraordinary customer service.
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Lifetime Warranty
Craig’s Collision provides a limited lifetime warranty on performed body repairs and painting. This offer is redeemable at any Craig’s Collision Center locations in the Dallas/Ft. Worth Metroplex.
Direct Repair Program with Major Insurance Carriers
Craig's Collision is a "Direct Repair" partner with many insurance carriers. This relationship benefits our customers by allowing Craig's to go to work on our customers' cars immediately and without interruption and you back on the road quicker.
24/7 Customer Service Center
Our Customer Call Center is available 24/7 for all your collision repair needs. We can arrange towing, schedule appointments, reserve your rental car reservation, and answer all your questions. We take the stress away when you need us most.
Convenient, Easy Scheduling of Repairs
Our award-winning Customer Service is available around-the-clock for your repair needs or schedule an appointment online. A quick call and we'll arrange an appointment and towing if needed.
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On-Site Rental with Enterprise Rent-A-Car |
For your convenience, our locations have on-site Enterprise rental cars for fast, reliable service while your car is being repaired.
Free Computerized Estimates
Our Customer Service Managers can provide fast, free computerized estimates will provide a reliable initial quote on visible damages and timeline of the repair. You can contact our Customer Call Center at 1-866 337 9111. You may also click here to Schedule an Appointment online.
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State-of-the-Art
Our ICAR Gold certified employees receive the latest training to properly diagnose and repair your damaged vehicle. In addition to our highly trained employees, our shops have state-of-the-art equipment, such as computerized alignments, computer aided frame repairs, DuPont paint and color match computers and ‘Pro-Spot’ welders to ensure your vehicle is returned to factory specifications.
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Towing
For immediate assistance, call our 24/7 Customer Service Center at (866) 337-9111 to arrange towing and schedule a repair. If you prefer to contact the towing company directly, visit our Towing & Rental Information page for our recommended local towing companies.
Convenient Hours
We are open Monday through Friday from 7 AM to 6 PM.
Paperless Management System
Our state-of-the-art management system allows us to carefully monitor and manage your vehicle throughout the entire repair process. This paperless management system ensures a timely repair as our managers continuously monitor the progress while eliminating an excessive waste of paper.
Member of the DuPont Performance Alliance Network
We are a proud member of the DuPont Performance Alliance Network and backed by 200 years of DuPont innovation, experience, and commitment to safety. Performance Alliance is a network of collision repair centers committed to enhancing customer satisfaction by performing superior collision repair and exemplary service.
